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Dear Mick,
I just wanted to write to you to express my satisfaction with the way in which you undertook the repairs at my bungalow recently. I know we had a few rather wet issues, but it was October and it was England! I could not fault the immediate attention that was provided to remedy the problems and to put my mind at rest.
I was very impressed with the politeness and dedication of all the 'lads' - they really made every effort to make as little bother as possible and I commend them all for their hard work and professionalism.
The project management of the work was carried out with superb efficiency by Chris and the regular progress updates and information was greatly appreciated, especially when I quickly realized that everything was correct and on time - just as it said it would be!
Your steady hand on the overall job was very much in evidence and inspired me with great confidence - I would be happy to recommend you to anyone.
Yours sincerely, DCT